Online Shopping Policy

Contact Plasback New Zealand

Phone: +64 3 338 2400
Fax: +64 3 338 8295

All online orders are processed and shipped within 72 hours from when the order is placed, pending stock availability. Delivery generally takes between 3-5 days. For further information on delivery, please phone +64 3 338 2400.

Refund Policy
Plasback New Zealand offers a full refund or exchange for website sales for change of mind purchases within a 30-day period with proof of purchase (receipt or website order confirmation email).

Should your goods be faulty or damaged upon receipt, Plasback New Zealand will offer a full refund or exchange.

To the extent permitted by law, Plasback New Zealand:
is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.

Please note:
Products that have been used cannot be returned for a change of mind refund/exchange.
Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.

Cancellation Policy
Purchases made on Plasback New Zealand ( are final. Plasback New Zealand reserves the right to cancel any online order in the case:

stock is unavailable and order cannot be fulfilled
error on website in either description or price
suspicion of fraud
In the event Plasback New Zealand cancels a customer order, all monetary funds relating to that order will be refunded in full within 72-hours from cancellation.

All prices on the website are listed in $NZD.

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